Subcontractor: Partner With Us

Step 01 | Inspection

Insured makes a claim with their insurance company and is provided with a claim number. The insurance company then appoints a supplier (Abril) to attend and inspect the damages - if there is a need for any emergency/make safe works to be completed, this is organised immediately.

If there is a need to obtain reporting from specialised services, the insurance company provides authority to Abril to organise this additional service.

Step 02 | Report

Abril attends the property and meets with the occupant for the inspection. Abril reports back damages and repair methodology to the insurance company. (Please note that all information must be sent to the insurance company and not the insured, as per insurer appointment)

Step 03 | Draft Contract

If the insurance company approves this Estimate provided by Abril (after liaising with the insured) an authority to proceed is sent to Abril. Abril then drafts contract documentation and sends this to insured listing the approved scope of works. 



If an excess is applicable and has been requested for collection on behalf of the insurance company, then an excess invoice is also sent to the insured.

Step 04 | Sign

The insured must sign and return the contract documentation, as well as pay the applicable excess, before any works are scheduled. Upon receipt of the signed contract documentation, instructions are forwarded to our nominated Supervisor to start liaising with our trades for a commencement date, and schedule to be confirmed.

Step 05 | Materials

Contact is made with the occupant to confirm commencement arrangements, and if material check measures need to be completed prior to order processing. Material selections are discussed with the insured, confirming a match to the existing.

Step 06 | Repairs

Our trades are appointed to complete the repairs, and our Supervisor monitors this process throughout the repair duration. Once repairs have been finalised, a Completion Certificate is issued to the insured for review.

If any questions are raised at this stage, the insured can contact our office or request any additional site attendances with our Supervisors.

Step 07 | Completion

Upon the receipt of the signed Completion Certificate, our invoice is raised and sent to the insurance company for payment.

Step 08 | Payment

Final step is the Insurance Company processes the payment of our invoice.