The Abril Guarantee

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Claim process - how does it work?

Step 01 | Inspection

Insured makes a claim with their insurance company and is provided with a claim number. The insurance company then appoints a supplier (Abril) to attend and inspect the damages - if there is a need for any emergency/make safe works to be completed, this is organised immediately.

If there is a need to obtain reporting from specialised services, the insurance company provides authority to Abril to organise this additional service.

Step 02 | Report

Abril attends the property and meets with the occupant for the inspection. Abril reports back damages and repair methodology to the insurance company. (Please note that all information must be sent to the insurance company and not the insured, as per insurer appointment)

Step 03 | Draft Contract

If the insurance company approves this Estimate provided by Abril (after liaising with the insured) an authority to proceed is sent to Abril. Abril then drafts contract documentation and sends this to insured listing the approved scope of works. 



If an excess is applicable and has been requested for collection on behalf of the insurance company, then an excess invoice is also sent to the insured.

Step 04 | Sign

The insured must sign and return the contract documentation, as well as pay the applicable excess, before any works are scheduled. Upon receipt of the signed contract documentation, instructions are forwarded to our nominated Supervisor to start liaising with our trades for a commencement date, and schedule to be confirmed.

Step 05 | Materials

Contact is made with the occupant to confirm commencement arrangements, and if material check measures need to be completed prior to order processing. Material selections are discussed with the insured, confirming a match to the existing.

Step 06 | Repairs

Our trades are appointed to complete the repairs, and our Supervisor monitors this process throughout the repair duration. Once repairs have been finalised, a Completion Certificate is issued to the insured for review.

If any questions are raised at this stage, the insured can contact our office or request any additional site attendances with our Supervisors.

Step 07 | Completion

Upon the receipt of the signed Completion Certificate, our invoice is raised and sent to the insurance company for payment.

Step 08 | Payment

Final step is the Insurance Company processes the payment of our invoice.

Hear it from our clients

"I write to commend the work done here by Abril Builders…always helpful and ready to listen…"
Star Rating

On behalf of the Strata committee at 85-87 Avalon Parade, I write to commend the work done here by Abril Builders and especially Albert Salama the project manager. This was a long and complex repair to severe storm damage which affected five units. At all times Albert kept us informed of progress and fully liaised with the strata committee when there were questions raised. He was always helpful and ready to listen, responding promptly to telephone calls or e-mail. His work team were very professional, quiet and considerate and left the building neat and tidy at the end of the working day, which was much appreciated by all owners. We have no hesitation or reservations about recommending him and Abril Builders for any work in the future.

Louise Alston

Strata committee

85-87 Avalon Parade

"Their workmanship has always been excellent and their reliability of the highest level…"
Star Rating

I have had dealings with Abril Building Solutions in my capacity as an insurance broker / claims manager for approximately 10 years. During that time Abril have been appointed to carry out repair works in relation to insurance claims for our clients on many occasions. I have never received any complaints with respect to the quality of their workmanship nor have I received any adverse reports with respect to the attitude of their employees or contractors. Their workmanship has always been excellent and their reliability of the highest level. The administrative staff have always been professional and courteous. I have no hesitation in recommending Abril Building Solutions to anyone who requires repairs or maintenance to their buildings.

Brant Burke-Douglas

"…respectful tradesmen, always arriving on time and working endless hours"
Star Rating

My first time dealing with an insurance claim and I am so grateful my insurer chose Abril. Exceptional service, professional staff and respectful tradesmen, always arriving on time and working endless hours. The premises were cleaned up every day and the staff and tradesmen when above and beyond. Nothing was too much trouble for them. My house looks absolutely beautiful and its all thanks to your company. Thank you Elena, Tim and Sam for making this so easy and pain free, I wish I had more work to keep giving you guys.

Kathy

"…they worked their schedule around my needs which made the whole process stress free…"
Star Rating

After my property suffered from storm damage I was fortunate that my insurer appointed Abril Building Solutions as the builder to complete repairs. I cannot speak more highly of Abril and especially Albert (Project Manager) and his team of tradesmen. The tradesmen organised were all very punctual, accommodating and their work completed with a high standard and quality. Abril staff with Albert in particular were very professional, clearly explaining the rectification works process and most importantly were very accommodating in my timetable – they worked their schedule around my needs which made the whole process stress free. I have no hesitation in recommending Abril Building Solutions to others.

Anthony Campagna

"…their tradesmen have always been respectful and accommodating…"
Star Rating

Abril have been appointed as repairers for many insurance claims handled by our office. The size of the claims have varied from $5,000 to $500,000. Their work has been of the highest quality and standard and their tradesmen have always been respectful and accommodating to our clients/property owners. We have no hesitation in recommending Abril Building Solutions as builders to anyone who seeks their services.

Alfa Insurance

Insurance provider

Kogarah, NSW 2217

"I write to commend the work done here by Abril Builders…always helpful and ready to listen…"
Star Rating

On behalf of the Strata committee at 85-87 Avalon Parade, I write to commend the work done here by Abril Builders and especially Albert Salama the project manager. This was a long and complex repair to severe storm damage which affected five units. At all times Albert kept us informed of progress and fully liaised with the strata committee when there were questions raised. He was always helpful and ready to listen, responding promptly to telephone calls or e-mail. His work team were very professional, quiet and considerate and left the building neat and tidy at the end of the working day, which was much appreciated by all owners. We have no hesitation or reservations about recommending him and Abril Builders for any work in the future.

Louise Alston

Strata committee

85-87 Avalon Parade

"Their workmanship has always been excellent and their reliability of the highest level…"
Star Rating

I have had dealings with Abril Building Solutions in my capacity as an insurance broker / claims manager for approximately 10 years. During that time Abril have been appointed to carry out repair works in relation to insurance claims for our clients on many occasions. I have never received any complaints with respect to the quality of their workmanship nor have I received any adverse reports with respect to the attitude of their employees or contractors. Their workmanship has always been excellent and their reliability of the highest level. The administrative staff have always been professional and courteous. I have no hesitation in recommending Abril Building Solutions to anyone who requires repairs or maintenance to their buildings.

Brant Burke-Douglas

"…respectful tradesmen, always arriving on time and working endless hours"
Star Rating

My first time dealing with an insurance claim and I am so grateful my insurer chose Abril. Exceptional service, professional staff and respectful tradesmen, always arriving on time and working endless hours. The premises were cleaned up every day and the staff and tradesmen when above and beyond. Nothing was too much trouble for them. My house looks absolutely beautiful and its all thanks to your company. Thank you Elena, Tim and Sam for making this so easy and pain free, I wish I had more work to keep giving you guys.

Kathy

"…they worked their schedule around my needs which made the whole process stress free…"
Star Rating

After my property suffered from storm damage I was fortunate that my insurer appointed Abril Building Solutions as the builder to complete repairs. I cannot speak more highly of Abril and especially Albert (Project Manager) and his team of tradesmen. The tradesmen organised were all very punctual, accommodating and their work completed with a high standard and quality. Abril staff with Albert in particular were very professional, clearly explaining the rectification works process and most importantly were very accommodating in my timetable – they worked their schedule around my needs which made the whole process stress free. I have no hesitation in recommending Abril Building Solutions to others.

Anthony Campagna

"…their tradesmen have always been respectful and accommodating…"
Star Rating

Abril have been appointed as repairers for many insurance claims handled by our office. The size of the claims have varied from $5,000 to $500,000. Their work has been of the highest quality and standard and their tradesmen have always been respectful and accommodating to our clients/property owners. We have no hesitation in recommending Abril Building Solutions as builders to anyone who seeks their services.

Alfa Insurance

Insurance provider

Kogarah, NSW 2217